Switching your telephone services to the internet (VoIP) is set to become the norm, but companies are right to be cautious – there is no point in risking business disruption unless the advantages are completely persuasive. To help you decide if it’s the right time to switch, here are some of the advantages and disadvantages.
A company making a large volume of simultaneous calls might need to increase their internet bandwidth so that problems with sound quality and time lags are a thing of the past.
Once you have a VoIP service set up, you can access it from anywhere. You can relocate the entire business to another city with no disruption to your telephony. You can also access it on the road with your mobile phone.
VoIP packages are usually bundled with call queuing, caller ID, call forwarding and conferencing. Phones services like these used to cost extra, and some required expensive hardware.
Additional features can be added using appropriate software packages. Further developments such as voice recognition and message archiving can be introduced.
The installation cost of VoIP is almost negligible. Calls are made wirelessly through your existing broadband routers. Services once associated with exchanges and operators are performed in the cloud and controlled from any desktop. The only probable outlay will be on new VoIP handsets, although technically they aren’t even essential, as you can also connect from desktops using the audio jacks or from smartphones.
The cost of calls is no longer dependent on distance. A provider such as https://www.idtexpress.com/blog/2018/04/07/wholesale-voip-termination-rates-why-voip-is-booming/ negotiates wholesale VoIP termination rates with other exchanges around the world and consequently can connect calls at the lowest possible rates. There are a few ranges of numbers that still cost a premium to dial, but you can control access to these from your web-based control interface.
One argument often advanced against VoIP is the claim you can’t connect to emergency services. This was addressed a long time ago.
VoIP connections will fail when your routers power off. You may have taken precautions for power-cut emergencies anyway, but if not most businesses will still have access to mobile phones – just make sure you keep a hard copy of important telephone numbers ready for emergencies.